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Q: When is a process repeatable?
A:
A process is repeatable whenever we have the necessary processes in place, in order to repeat earlier successes on projects with similar applications. A process is repeatable, if we use detailed and well-written processes and procedures. A process is repeatable, if we ensure that the correct steps are executed.
When the correct steps are executed, we facilitate a successful completion of the task. Documentation is critical. A software process is repeatable, if there are requirements management, project planning, project tracking, subcontract management, QA, and configuration management.
Both QA processes and practices should be documented, so that they are repeatable. Specifications, designs, business rules, inspection reports, configurations, code changes, test plans, test cases, bug reports, user manuals should all be documented, so that they are repeatable.
Document files should be well organized. There should be a system for easily finding and obtaining documents, and determining what document has a particular piece of information. We should use documentation change management, if possible.
Once Rob Davis has learned and reviewed a customer's business processes and procedures, he will follow them. He will also recommend improvements and/or additions.
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